Refund and Returns Policy

RETURNS

Orders cancelled within three (3) business days after the date written on the order will receive a full refund of deposit. (i) Non-custom items: Any non-custom items may be returned, with prior notification to our sales staff, within fourteen (14) days of receipt, less original shipping and handling costs, and a 35% restocking fee. Return freight is the responsibility of the customer. Upon receiving returned merchandise EAF will inspect the item[s] for damage, and if in acceptable condition, will issue the appropriate refund. Returns will not be accepted for furniture that has been damaged, mishandled, abused or neglected, as determined in the sole and exclusive discretion of EAF. (ii) Custom Items: Custom items may be returned in original purchase condition, with prior notification and approval from our sales staff, within fourteen (14) days of receipt, less original shipping and handling costs, and a 55% restocking fee. Return freight is the responsibility of the customer. Upon receiving returned merchandise, EAF will inspect the item[s] for damage, and if in acceptable condition, issue the appropriate refund. Returns will not be accepted for furniture that has been damaged, mishandled, abused or neglected, as determined in the sole and exclusive discretion of EAF. Refunds are processed within 10 business days after we receive and inspect the returned item(s) at our warehouse. Refunds are issued to the original payment method. Depending on your financial institution, it may take additional time for the credit to appear on your account.

BACKORDERS

Certain items must be backordered due to limited availability of certain options (i.e. fabric, stain, etc.). If any options require a backorder, customer may select a different option. No cancellations or refunds will be issued for backordered options.

FURNITURE DIMENSIONS

Furniture sizes and dimensions are issued by EAF suppliers and vary from builder to builder. They are provided as a service to Customer, and are approximations which should be verified independently by Customer. The measurements provided by EAF are either case width or outer most corners of the pieces. Customer assumes all risk regarding determinations of furniture size and fit. EAF disclaims all representations provided and shall not be liable for any errors in information provided. In no event shall a mistake in size or fit of furniture result in invalidation of an order or refund. All returns will be handled per EAF’s Return Policy as set forth herein.

CLOSEOUT SALES

All “close-out” or clearance items are final sales and sold “AS IS” and with NO warranty. No returns, exchanges, or refunds will be issued.

DEPOSITS

We require a 100% payment on all orders before the order is processed or a 50% deposit for custom orders and before the building process starts.  In all situations a full payment at the time of pick-up or prior to delivery is required. Full payment is required for in-stock and temporarily out of stock items before the items will be shipped. Errors made by EAF in providing information to Customer, including without limitation to product pricing information, whether before acceptance of a payment/deposit or after, EAF reserves the right to remedy the error by contacting the Customer promptly after discovery of the error, and providing the corrected information. Thereafter Customer shall have 24 hours to contact EAF to rescind the order and receive a complete refund for such order. If no rescission is communicated to EAF within such 24 hour period, the order shall proceed based on the corrected information.

How We Support You Through the Process

We understand that purchasing heirloom-quality handcrafted furniture is a meaningful investment. While our craftspeople dedicate immense care to building each piece to your exact specifications, we want to ensure your delivery and ownership experience is as seamless as possible.

If your situation requires a return or a look into a refund under the guidelines outlined above, here is exactly what you can expect from our team:

1. Clear, Guided Communication

Navigating freight shipping and return logistics can feel overwhelming. Once a return or service request is formally initiated in accordance with our policies, a dedicated customer care specialist will handle your account personally. We will provide you with clear step-by-step documentation, coordinate with our specialized third-party carriers, and keep you updated at every stage of the process.

2. Commitment to Secure Transit

Because solid hardwood furniture is heavy and uniquely susceptible to damage if improperly handled, we require all approved returns to be shipped using our authorized freight networks and original packaging materials. This isn’t just a policy constraint—it is the safest way to guarantee the piece arrives back at our woodshops in its original, pristine condition so your account can be credited accurately and efficiently.

3. Dedicated Solutions for Every Home

Our primary goal is for you to love your furniture for generations to come. If a piece does not fit your space quite right or if you have questions about the natural character and variation of your chosen hardwood, please reach out to us. Even when a strict return isn’t possible under our standard policy terms (such as with highly customized pieces), our team is always here to provide expert advice, touch-up support, and creative design solutions.

Need Assistance? We’re Here to Help.

If you need to discuss an order, clarify a policy detail, or begin an authorized return process, please connect with our customer care team using your preferred method below. To help us serve you faster, please have your order number ready.

Call Us Direct: 833-326-4743 (Monday – Friday, 9:00 AM – 4:00 PM EST)

Email Support: [email protected] (We typically reply within 24 business hours)

Online Contact: Complete Contact Form

A Quick Reminder on Deliveries:

To best protect your investment, always thoroughly inspect your furniture pieces prior to signing the delivery receipt with the carrier. If you ever notice damage to the packaging or the furniture upon arrival, note it clearly on the driver’s paperwork and notify us immediately so we can advocate on your behalf right away.